Backed by Y Combinator
Human-centered AI for CX teams.
Built for high call and text volumes, while a supervisor can take over at any moment.
Callab AI Agent
Hi, thanks for calling. How can I help you today?
The AI does the volume. You keep the control.
One platform runs the conversations, the other lets your team step in. Both share the same customer context.
The AI platform
The human platform
AI runs the conversations at volume.
One agent, every channel
Answers phone, WhatsApp, chat, email and SMS with the same agent.
Acts on your systems
Checks availability, books and updates records in your own systems.
Remembers every customer
Keeps one history across channels, so nobody repeats themselves.
The AI platform
AI runs the conversations at volume.
One agent, every channel
Answers phone, WhatsApp, chat, email and SMS with the same agent.
Acts on your systems
Checks availability, books and updates records in your own systems.
Remembers every customer
Keeps one history across channels, so nobody repeats themselves.
Callab AI Agent
Live call · Hospitality
On call
Checked availability
Done
Created reservation
Done
Updated customer record
Running
Every call is logged to the shared history.
Callab AI Agent
Live call · Hospitality
On call
Checked availability
Done
Created reservation
Done
Updated customer record
Running
Every call is logged to the shared history.
Features
Everything your team needs, on both platforms.
AI platform
Human platform
Solutions
Built for how your industry talks to customers.
James Anderson
Table for four · Birthday dinner
Booked · 8:00 PM
7:30 PM
8:00 PM
8:30 PM
Gluten-free request
Manager
Hospitality
Bookings answered, even at the dinner rush.
Takes reservations and orders, and hands special requests to a manager.
James Anderson
Table for four · Birthday dinner
Booked · 8:00 PM
7:30 PM
8:00 PM
8:30 PM
Gluten-free request
Manager
Hospitality
Bookings answered, even at the dinner rush.
Takes reservations and orders, and hands special requests to a manager.
Maria Lopez
Appointment moved from Thursday
Confirmed
Mon
Tue
Wed
Thu
Fri
Tuesday, 9:30 AM
Reminder set
Test results question
Clinical team
Healthcare
Patient calls answered, clinicians in reach.
Books and moves appointments, and passes clinical questions to your team.
Maria Lopez
Appointment moved from Thursday
Confirmed
Mon
Tue
Wed
Thu
Fri
Tuesday, 9:30 AM
Reminder set
Test results question
Clinical team
Healthcare
Patient calls answered, clinicians in reach.
Books and moves appointments, and passes clinical questions to your team.
Priya Shah
Account call · Step 2 of 3
Live
Account found
Done
Identity check
Supervisor
Payment details
After check
Financial services
Account calls answered, people ready to step in.
Handles inquiries and reminders, and hands identity checks to a person.
Priya Shah
Account call · Step 2 of 3
Live
Account found
Done
Identity check
Supervisor
Payment details
After check
Financial services
Account calls answered, people ready to step in.
Handles inquiries and reminders, and hands identity checks to a person.
Order #4821
Out for delivery today
Ordered
Shipped
On the way
Delivered
Delivery window sent
AI agent
Second late delivery
Supervisor
Retail
Order questions answered, even in peak season.
Tracks orders, starts returns and escalates repeat issues to a supervisor.
Integrations
Works with the systems you already run.
Telephony, CRM, ticketing and internal systems
all connect, with no migration required.
Security
Compliance you can verify.
Certifications, data handling and retention, ready for your security review.
SOC 2 Type II
SOC 2 Type II
GDPR Compliant
GDPR Compliant
HIPAA Compliant
HIPAA Compliant
Data handling
Every conversation is encrypted both in transit and at rest.
Retention
Retention follows the policy each customer sets for their data.
Recording compliance
Call recording and consent follow the rules of each region.
Data residency
Hosting region and data location are agreed with each customer.
FAQ
Questions enterprise
teams ask first.
What is Callab AI?
Callab AI is a platform that automates customer conversations across voice and text, with live human supervision built in. It runs on the telephony and business systems an operation already uses.
How is Callab AI different from other voice AI solutions?
Most voice AI products stop at the automated call, which leaves the team in a separate system without the context. Callab AI covers both sides, the AI agents and the tools your team works in, so every conversation runs on one customer history.
What makes it different from the automation already in place?
Older systems follow a fixed menu and hand off anything unexpected. Callab AI holds an open conversation, understands what the customer wants, acts on internal systems and escalates to a person when the situation calls for it.
Does Callab AI replace agents?
Callab AI works alongside the team. The AI handles the repetitive volume, the team handles the conversations that need judgment, and supervisors keep visibility over all of it.
What happens when the AI cannot handle a conversation?
The conversation passes to a human agent with the full history attached, and a supervisor can take over at any point before that.
How long does deployment take?
Deployment takes two to four weeks, depending on how quickly the customer's team can provide access and answer questions.
Does the existing phone system need to change?
No change is required, since the platform connects to the telephony, CRM and internal systems already in place.
How is customer data protected?
Callab AI holds a SOC 2 Type II report and supports GDPR and HIPAA requirements. Conversations are encrypted in transit and at rest, access is controlled per role, and retention follows the policy each customer sets.
FAQ
Questions enterprise
teams ask first.
What is Callab AI?
Callab AI is a platform that automates customer conversations across voice and text, with live human supervision built in. It runs on the telephony and business systems an operation already uses.
How is Callab AI different from other voice AI solutions?
Most voice AI products stop at the automated call, which leaves the team in a separate system without the context. Callab AI covers both sides, the AI agents and the tools your team works in, so every conversation runs on one customer history.
What makes it different from the automation already in place?
Older systems follow a fixed menu and hand off anything unexpected. Callab AI holds an open conversation, understands what the customer wants, acts on internal systems and escalates to a person when the situation calls for it.
Does Callab AI replace agents?
Callab AI works alongside the team. The AI handles the repetitive volume, the team handles the conversations that need judgment, and supervisors keep visibility over all of it.
What happens when the AI cannot handle a conversation?
The conversation passes to a human agent with the full history attached, and a supervisor can take over at any point before that.
How long does deployment take?
Deployment takes two to four weeks, depending on how quickly the customer's team can provide access and answer questions.
Does the existing phone system need to change?
No change is required, since the platform connects to the telephony, CRM and internal systems already in place.
How is customer data protected?
Callab AI holds a SOC 2 Type II report and supports GDPR and HIPAA requirements. Conversations are encrypted in transit and at rest, access is controlled per role, and retention follows the policy each customer sets.
FAQ
Questions enterprise
teams ask first.
What is Callab AI?
Callab AI is a platform that automates customer conversations across voice and text, with live human supervision built in. It runs on the telephony and business systems an operation already uses.
How is Callab AI different from other voice AI solutions?
Most voice AI products stop at the automated call, which leaves the team in a separate system without the context. Callab AI covers both sides, the AI agents and the tools your team works in, so every conversation runs on one customer history.
What makes it different from the automation already in place?
Older systems follow a fixed menu and hand off anything unexpected. Callab AI holds an open conversation, understands what the customer wants, acts on internal systems and escalates to a person when the situation calls for it.
Does Callab AI replace agents?
Callab AI works alongside the team. The AI handles the repetitive volume, the team handles the conversations that need judgment, and supervisors keep visibility over all of it.
What happens when the AI cannot handle a conversation?
The conversation passes to a human agent with the full history attached, and a supervisor can take over at any point before that.
How long does deployment take?
Deployment takes two to four weeks, depending on how quickly the customer's team can provide access and answer questions.
Does the existing phone system need to change?
No change is required, since the platform connects to the telephony, CRM and internal systems already in place.
How is customer data protected?
Callab AI holds a SOC 2 Type II report and supports GDPR and HIPAA requirements. Conversations are encrypted in transit and at rest, access is controlled per role, and retention follows the policy each customer sets.
See it run on
your own systems.
AI handles the volume while your team keeps control. Live in two to four weeks.
See it run on your own systems.
AI handles the volume while your team keeps control. Live in two to four weeks.