Better service for the people on both ends of the call
The operating system that lets enterprise contact centers run AI and human agents side by side.
Built around people, not automation.
Customers get answered faster, and people spend their time where judgment matters. AI agents take the volume, while humans keep the authority to step in.
01
Every AI conversation can be observed, interrupted, and taken over in real time.
02
We connect to the infrastructure you already run. Weeks, not a multi-year migration.
03
Agents are tested on real conversations, with SOC 2 controls for regulated industries.
Live · Call #4821 · 02:14
Callab AI Agent
I'm sorry about the charge. Let me bring in a colleague who can review it with you.
James Anderson
Hi, I'm James. I can see the whole conversation, so you don't need to repeat anything.
Taken over by James Anderson
AI side
Agents that handle the volume.
Voice and text agents with a shared knowledge base and memory across channels. The system learns from every human intervention.
Human side
People who step in at any moment.
A dialer and live supervision dashboard to watch any AI conversation, step in, and hand it back without losing context.
Live · Call #4821 · 02:14
Callab AI Agent
I'm sorry about the charge. Let me bring in a colleague who can review it with you.
James Anderson
Hi, I'm James. I can see the whole conversation, so you don't need to repeat anything.
Taken over by James Anderson
