Retail
One question fills the queue.
Callab AI answers order status from live data, handles returns and exchanges, and absorbs peak volume without seasonal hiring.
What it handles
The conversations Callab AI handles.
Each one is completed in the conversation, with the outcome written back to the systems already in use.
Order status and tracking
Looks up the order and shares its current status.
Delivery rescheduling and re-routes
Moves a delivery to a new date or address.
Returns and exchanges
Starts the return and explains the next steps.
Refund status
Checks where a refund stands and what comes next.
Order changes and cancellations
Edits or cancels an order before it ships.
Store stock and pickup readiness
Confirms availability and when an order is ready.
ML
Maria Lopez
Healthcare
Live · 02:14
Handoff requested
Question about test results. Full history is on screen.
Transfer
Take over
What it handles
The conversations that always reach a person.
These are never handled by the AI alone. They transfer to the team with the full history attached, and a supervisor can step into any other conversation at any moment.
25-40%
of inbound support volume is order status alone, and that share passes half during peak periods.
Source: industry benchmarks, 2026
Payments taken in conversation follow PCI requirements, and customer data is handled under each retailer's own retention policy.
