Plugs into the phone system you already have.
Cisco, Avaya, Mitel, SIP trunks and cloud contact centers all connect over SIP, with no migration required.
Telephony
Connects over SIP to your existing phone system, on premise or in the cloud.
step 1
SIP connection
The platform is connected to the existing phone system over SIP.
step 2
Call flow setup
Routing, transfer rules and escalation paths are configured.
step 3
Test calls
Calls are tested end to end before any live traffic is routed.
step 4
Go-live
Traffic is switched on gradually, with the team on hand.
Deployment timeline
From the first connection to live calls, with no migration and no replacement of existing infrastructure.
Don't see your system?
If your platform has an API, we can connect to it. Tell us what you run and we will map the path together.
Share your setup
Tell us which system you run and how we can connect to it.
We scope the connection
We review the API and agree what the agent reads and writes.
Build and test
We build the integration and test it before it goes live.
