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Enterprise-grade security for every conversation.

Callab AI holds a SOC 2 Type II report and supports GDPR and HIPAA requirements, so your customer data stays protected.

Compliance you can verify

Certifications, data handling and retention, ready for your security review.

SOC 2 Type II

SOC 2 Type II

GDPR Compliant

GDPR Compliant

HIPAA compliant badge secured by Callab AI

HIPAA Compliant

HIPAA Compliant

Data handling

Every conversation is encrypted both in transit and at rest.

Retention

Retention follows the policy each customer sets for their data.

Recording compliance

Call recording and consent follow the rules of each region.

Data residency

Hosting region and data location are agreed with each customer.

Access and oversight

Control who can see and act on every conversation, and keep a record of it.

01

Role-based access

Role-based access

Permissions follow each person's role, from agents to supervisors to admins.

02

Human control

Human control

People can step into any live conversation and take over without losing context.

03

Full audit trail

Full audit trail

Every conversation, takeover, and change is logged and ready to review at any time.

04

Your systems

Your systems

Works with the systems you already run, so access stays where your team manages it.

01

Role-based access

Permissions follow each person's role, from agents to supervisors to admins.

03

Full audit trail

Every conversation, takeover, and change is logged and ready to review at any time.

02

Human control

People can step into any live conversation and take over without losing context.

04

Your systems

Works with the systems you already run, so access stays where your team manages it.

Documents

Request security documents

SOC 2 report

Data processing addendum

Business associate agreement (HIPAA)

Security and architecture details

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See it run on
your own systems.

AI handles the volume while your team keeps control. Live in two to four weeks.

Blurred crowd crossing a public square

See it run on your own systems.

AI handles the volume while your team keeps control. Live in two to four weeks.

Blurred crowd crossing a public square

See it run on
your own systems.

AI handles the volume while your team keeps control. Live in two to four weeks.

Blurred crowd crossing a public square