Every conversation, in your control.
Watch conversations live, step in at any moment, and keep the full context when you take over.
Live supervision
JA
James Anderson
Hospitality
01:12
TB
Tom Becker
Retail
00:48
ML
Maria Lopez
Healthcare
Take over
02:14
PS
Priya Shah
Finance
04:30
Every active conversation across voice and text appears in one view, with transcripts updating as they run. A supervisor listens to any live call without the customer knowing.
Takeover and transfer
ML
Maria Lopez
Healthcare
Live · 02:14
Handoff requested
Question about test results. Full history is on screen.
Transfer
Take over
Control passes to a person mid-conversation, with the full history already on screen. The conversation moves to the right person, team or agent when needed, and the context moves with it.
Dialer
James
JA
James Anderson
Hospitality
Call
JM
James Miller
Retail
Last week
JC
James Chen
Finance
Mon
Agents place and receive calls inside the platform, with customer context on screen. Every call is logged to the shared history.
Conversation view
Is your menu gluten-free friendly?
12:24
AI Agent
Yes. I've noted gluten-free on your profile.
12:25
Great. Table for four on Friday?
12:27
Supervisor
Confirmed. See you Friday.
12:31
The team sees the whole conversation as it happens, including what the AI said and what it did, and the same record remains available afterwards.
