Hospitality
Every call answered, through the dinner rush and the check-in peak.
Callab AI handles reservations, orders and guest services across voice and text, at the hours and volumes a front desk cannot cover.
What it handles
The conversations Callab AI handles.
Each one is completed in the conversation, with the outcome written back to the systems already in use.
New reservations and availability
Checks live availability and books the table.
Changes and cancellations
Updates or cancels a booking and frees the slot.
Takeout and delivery orders
Takes the order and sends it to the kitchen.
Wait times and table availability
Gives callers current wait and seating information.
Late arrivals and check-in times
Notes delays and confirms arrival windows.
Pre-arrival confirmation calls
Calls ahead to confirm the booking and details.
ML
Maria Lopez
Healthcare
Live · 02:14
Handoff requested
Question about test results. Full history is on screen.
Transfer
Take over
What it handles
The conversations that always reach a person.
These are never handled by the AI alone. They transfer to the team with the full history attached, and a supervisor can step into any other conversation at any moment.
40%
of calls go unanswered at quick service restaurants, and the rate climbs at peak hours across every hospitality format.
Source: State of Restaurant Calls 2026
Card payments taken in conversation follow PCI requirements, and every call is recorded and retained under the property's own policy.
