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FAQ
Questions enterprise
teams ask first.
What is Callab AI?
Callab AI is a platform that automates customer conversations across voice and text, with live human supervision built in. It runs on the telephony and business systems an operation already uses.
How is Callab AI different from other voice AI solutions?
Most voice AI products stop at the automated call, which leaves the team in a separate system without the context. Callab AI covers both sides, the AI agents and the tools your team works in, so every conversation runs on one customer history.
What makes it different from the automation already in place?
Older systems follow a fixed menu and hand off anything unexpected. Callab AI holds an open conversation, understands what the customer wants, acts on internal systems and escalates to a person when the situation calls for it.
Does Callab AI replace agents?
Callab AI works alongside the team. The AI handles the repetitive volume, the team handles the conversations that need judgment, and supervisors keep visibility over all of it.
What happens when the AI cannot handle a conversation?
The conversation passes to a human agent with the full history attached, and a supervisor can take over at any point before that.
How long does deployment take?
Deployment takes two to four weeks, depending on how quickly the customer's team can provide access and answer questions.
Does the existing phone system need to change?
No change is required, since the platform connects to the telephony, CRM and internal systems already in place.
How is customer data protected?
Callab AI holds a SOC 2 Type II report and supports GDPR and HIPAA requirements. Conversations are encrypted in transit and at rest, access is controlled per role, and retention follows the policy each customer sets.
FAQ
Questions enterprise
teams ask first.
What is Callab AI?
Callab AI is a platform that automates customer conversations across voice and text, with live human supervision built in. It runs on the telephony and business systems an operation already uses.
How is Callab AI different from other voice AI solutions?
Most voice AI products stop at the automated call, which leaves the team in a separate system without the context. Callab AI covers both sides, the AI agents and the tools your team works in, so every conversation runs on one customer history.
What makes it different from the automation already in place?
Older systems follow a fixed menu and hand off anything unexpected. Callab AI holds an open conversation, understands what the customer wants, acts on internal systems and escalates to a person when the situation calls for it.
Does Callab AI replace agents?
Callab AI works alongside the team. The AI handles the repetitive volume, the team handles the conversations that need judgment, and supervisors keep visibility over all of it.
What happens when the AI cannot handle a conversation?
The conversation passes to a human agent with the full history attached, and a supervisor can take over at any point before that.
How long does deployment take?
Deployment takes two to four weeks, depending on how quickly the customer's team can provide access and answer questions.
Does the existing phone system need to change?
No change is required, since the platform connects to the telephony, CRM and internal systems already in place.
How is customer data protected?
Callab AI holds a SOC 2 Type II report and supports GDPR and HIPAA requirements. Conversations are encrypted in transit and at rest, access is controlled per role, and retention follows the policy each customer sets.
FAQ
Questions enterprise
teams ask first.
What is Callab AI?
Callab AI is a platform that automates customer conversations across voice and text, with live human supervision built in. It runs on the telephony and business systems an operation already uses.
How is Callab AI different from other voice AI solutions?
Most voice AI products stop at the automated call, which leaves the team in a separate system without the context. Callab AI covers both sides, the AI agents and the tools your team works in, so every conversation runs on one customer history.
What makes it different from the automation already in place?
Older systems follow a fixed menu and hand off anything unexpected. Callab AI holds an open conversation, understands what the customer wants, acts on internal systems and escalates to a person when the situation calls for it.
Does Callab AI replace agents?
Callab AI works alongside the team. The AI handles the repetitive volume, the team handles the conversations that need judgment, and supervisors keep visibility over all of it.
What happens when the AI cannot handle a conversation?
The conversation passes to a human agent with the full history attached, and a supervisor can take over at any point before that.
How long does deployment take?
Deployment takes two to four weeks, depending on how quickly the customer's team can provide access and answer questions.
Does the existing phone system need to change?
No change is required, since the platform connects to the telephony, CRM and internal systems already in place.
How is customer data protected?
Callab AI holds a SOC 2 Type II report and supports GDPR and HIPAA requirements. Conversations are encrypted in transit and at rest, access is controlled per role, and retention follows the policy each customer sets.